“We were applying for a mortgage and needed advice throughout the whole process. We are first time buyers and were looking for a guiding hand in understanding what was required from us, but also recommendations on certain decisions we knew we needed to make. Always available at the other end of the phone when we needed her, and of course by email also. She broke down certain things in understandable terms for us, as first time buyers there was a lot we were unsure about. Jo got us a great rate with our lender and was kind and helpful. I cannot think of a way Jo can improve. When we first contacted her, she gave us open options on how we would like to meet to start our process, either face to face or over the phone. I really appreciated the effort there. I find her service personal, supportive and has helped us get more than we thought we could.”

Emma, Kent